Accessibility

Thrasio, LLC and its subsidiaries and affiliates (collectively “we,” “us,” “our,” or “Thrasio”) are committed to providing an accessible website experience to members of the public, including consumers, customers and applicants for employment at Thrasio. Thrasio is particularly concerned about making information, products, and services on our websites available to individuals with disabilities.
Thrasio’s accessibility efforts are ongoing, and we are taking a variety of steps and devoting resources to enhance the accessibility of our websites.

Accessibility Concerns, Assistance, and Feedback

Thrasio strives to provide an accessible website experience. If you experience an accessibility barrier on any of our websites and/or need to request a reasonable accommodation under the Americans with Disabilities Act to access information, products or services found on our websites, please contact our customer support team:
Toll-free number: (877) 731-7287 (7 a.m. to 11 p.m. Eastern Time, 365 days per year) Email address: ada@thras.io

In your initial communication with us, please specify the accessibility barrier you have encountered (including the website address and any specific web pages or shopping activity that may have presented an accessibility challenge) and/or the reason for your need for a reasonable accommodation. Please provide your email address and telephone number so that we can contact you. Depending on the nature of the request, we may need sufficient notice to provide a reasonable accommodation.
When contacting us, please focus only on the specific barrier you are encountering and/or your request for an accommodation, and do not provide personal information about your disability. To the extent you volunteer information about your disability, however, we will treat that information in accordance with Thrasio’s Privacy Policy, which is available on our websites.
In addition to any accessibility concern about which you may contact us, we welcome your ideas for how we can improve the overall accessibility of our websites. Those ideas can be sent to us at the email address or phone number shown above.

Third-Party Websites

Our website may contain links to webpages that are owned and/or controlled by third parties.
Unfortunately, we cannot make any representations regarding the accessibility of third-party websites, and we are not able to remediate accessibility barriers on such websites, if they exist. Please use the contact information provided on those third-party websites if accessibility assistance is needed with those sites.
What Perfect Practice Putting Mat size should I choose?

It depends on the space you have available. Our Standard Edition has a length of 9 feet 6 inches is our most popular size because it works in most spaces. 

If you’re tight or space or will frequently travel with your mat, our Compact Edition (8 feet) is a great size. 

For a great canter piece in larger rooms, we recommend our XL Edition (15 feet 6 inches) so you can practice the longest putts.

Can your training aids be used outside?

All Perfect Practice products are designed for indoor and outdoor use. Just remember to reduce long-term exposure to UV rays and store them inside or in your golf bag.

What products does Dustin Johnson use?

Dustin Johnson has all of our training aids, but he specifically uses our Perfect Putting Mat -- Standard Edition, TPM, The Raindrop -- Retractable Putting String, and Laser Putting Glasses to practice year round.
You can learn more about how DJ uses these products in the DJ Collection page. 

Can left-handed golfers use Perfect Practice training aids?

All of our products work for righties and lefties. We’ve even developed a putting mat specifically for lefties, although they’ll be perfectly happy with any of our mats.

Are there resources on how to train with Perfect Practice products?

To help golfers get the most from their Perfect Practice training aids, we’ve developed a series of instructional videos for each product. You can access those resources for free on our Drop 5 System page.

My tracking info states my order was delivered, but I haven't received my product(s). What should I do?

We trust and value our carriers, but issues with deliveries can occur every now and then. We recommend checking at all entrances or with neighbors to see if your order was accidentally delivered to the incorrect address.

You can also contact the carrier directly to verify that they in fact did deliver the package.

UPS: 1-888-742-5877

USPS: 1-800-275-877