Recently, Perfect Practice, along with many other companies and firms in the Southeast had to face an impending disaster. Hurricane Irma struck the state of Florida and caused wide spread physical damage to homes and businesses and millions of power outages. What happened to the businesses who kept their data in an onsite server? Did they lose all of their data? Possibly. If they did not have a cloud based backup, it is very possible that they will now face the daunting task of rebuilding not only their physical location (or finding another place to go), but also trying to [...]
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So far Russ Melton has created 9 blog entries.
One of the most difficult things about being a lawyer in a busy law firm, or even possibly more so, a solo practitioner, is there always seems that there is work to be done. In order to not completely burn out, maintain balance between your personal and professional life, and save your sanity, it is very important that you “step away” for a little from time to time. But how do you, as an attorney with a desk covered in cases (and I know this is definitely a good thing in most cases) and phones ringing off their hooks supposed [...]
I’m sure you have experienced it. You call to speak to a customer support representative and it’s virtually IMPOSSIBLE to get a human being on the line. “Press 1 for..., press 2 for….” By the time you’ve gotten through the endless list of prompts you are screaming into the phone, “JUST GET ME TO A REPRESENTATIVE!!” What happened to the “personal touch”? It seems to have gone by the wayside. What companies must realize is that customers and clients WANT this personal touch. A survey by Genesys asked more than 9,000 consumers about what mattered to them most when dealing [...]
“How did it get so late so soon?” ― Dr. Seuss Time, we all spend it, some wisely, some…well, not so much. We’ve all said, “I wish there was just more time in the day.” One solution to the problem of there not being an infinite number of hours in the day is to minimize the amount of time spent on certain, somewhat mundane, tasks so that we may concentrate on those that need our full attention. Perfect Practice has one of those solutions for law firms by way of automated workflow. One of the biggest problems many businesses, including [...]