Blog

What Happened to the “Personal Touch”?

I’m sure you have experienced it. You call to speak to a customer support representative and it’s virtually IMPOSSIBLE to get a human being on the line. “Press 1 for..., press 2 for….” By the time you’ve gotten through the endless list of prompts you are screaming into the phone, “JUST GET ME TO A REPRESENTATIVE!!” What happened to the “personal touch”? It seems to have gone by the wayside. What companies must realize is that customers and clients WANT this personal touch. A survey by Genesys asked more than 9,000 consumers about what mattered to them most when dealing [...]

Effective Time Management

“How did it get so late so soon?” ― Dr. Seuss Time, we all spend it, some wisely, some…well, not so much. We’ve all said, “I wish there was just more time in the day.” One solution to the problem of there not being an infinite number of hours in the day is to minimize the amount of time spent on certain, somewhat mundane, tasks so that we may concentrate on those that need our full attention. Perfect Practice has one of those solutions for law firms by way of automated workflow. One of the biggest problems many businesses, including [...]